If you need a little bit more help with Sol, you can always open a Support Ticket directly.
This will formally be sent to Solomon Team who can then address your specific needs and keep you posted as we fix things for you.
And it's very straightforward to do:
Open Sol's Widget and Select "Home"
Select "Create a Ticket"
Enter your Ticket Details and click "Create Ticket"
Your request will be sent to the team and you will kept update either via the widget or your email. You can then check the status of your ticket at any time from the widget menu.