Overview
Solomon is operated by Phenomenal Sp. z o.o., a company registered in Poland. This page sets out our commitments regarding service availability and our limitations of liability in the event of disruption.
Target availability
We aim to maintain Solomon service availability at 99% or above, measured over a rolling 30-day period. This target excludes planned maintenance windows and disruptions caused by third-party infrastructure failures.
Planned maintenance
Where planned maintenance requires the service to be taken offline, we will aim to provide at least 24 hours' notice via in-app notification and our status page. Planned maintenance will be scheduled outside peak hours where possible.
Third-party dependencies
Solomon depends on the following third-party infrastructure providers over which Phenomenal Sp. z o.o. has no operational control:
Anthropic - the AI system that powers Sol's responses
Vercel - the platform on which the Solomon application is hosted
Supabase / Amazon Web Services - the database infrastructure storing account data, memory, and conversation history
Phenomenal Sp. z o.o. accepts no liability for service disruptions caused by failures, outages, or changes made by these third-party providers.
Limitation of liability
To the fullest extent permitted by applicable law, Phenomenal Sp. z o.o. accepts no liability for any loss or damage arising from service unavailability, whether caused directly or indirectly, including where such unavailability results from the failure of any third-party provider.
Status monitoring
Real-time service status is available at: Solomon status page.